How to speak effectively on telephone for business.

• Use your first name when answering the phone.
  
  
• Do not to keep a caller on hold for a long time.
  
  
• Leave brief, clear messages on answering systems.
  
  
• Try to sound genuinely interested in what the caller has to say, and use her name whenever you can to personalize the call.
  
  
• Smile when you talk to people on the phone - it will show up in your voice.
  
  
• Avoid acting rushed, even if you are
  

|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|